The product, without the pitch deck
Everything your team needs to make the handoff legible.
IntakeTrace is subscription software for repair and service businesses. It keeps the customer story and the work record together from intake to return.
01
Capture the condition
Use a phone-first flow for photos, identifiers, notes, accessories, and the details that matter before work begins.
- Fast intake fields
- Photo-backed condition notes
- A record number for every job
02
Get a clear acknowledgment
Let customers review what came in and acknowledge the handoff while everyone is looking at the same record.
- Customer-facing review link
- Visible acknowledgment state
- A shared starting point for the work
03
Track work and materials
Keep labor entries, parts, adjustments, and completion notes attached to the original intake.
- Labor and parts line items
- Return condition and accessories
- A consistent completion workflow
04
Create the final receipt
Turn the completed record into a professional return receipt that explains what was done and what came back.
- Readable customer summary
- Completion acknowledgment
- Downloadable receipt output
Fits the work you already do
Supported business types
Start with the record shape your counter needs, not a generic ticketing system.
Electronics and appliance repair
Bicycles and powersports
Jewelry and watch repair
Instrument repair
Upholstery and specialty service
Other hands-on service teams
Security is a product boundary
Accounts use email/password authentication with email verification, and workspace data is scoped to signed-in accounts. Only collect and upload information your business is allowed to process.
What IntakeTrace is not
IntakeTrace is not a repair shop, payment processor, accounting system, insurer, or legal service. Your business remains responsible for repair decisions, customer communication, compliance, and final charges.
Ready to see the loop in motion?
Follow the exact four-step workflow from capture to receipt.