A phone-first product loop
Capture the handoff. Carry the record. Return the item with clarity.
The workflow is intentionally linear: the intake becomes the acknowledgment, the acknowledgment becomes the work record, and the work record becomes the final receipt.
Capture intake
Document what came in: item condition, photos, identifiers, notes, and accessories.
Customer acknowledgment
Let the customer review the record and acknowledge the handoff before work begins.
Track labor and parts
Add the work performed and materials used without losing the original intake context.
Create final receipt
Summarize what was done and what was returned in a receipt customers can understand.
Why the sequence matters
The record gets more useful at every step.
Teams do not need another place to type the same story four times. IntakeTrace lets the initial condition record travel with the job, so the final receipt reflects the work—not a reconstruction of it.
Start with the next item