Question 1

What does IntakeTrace do?

Accepted Answer

IntakeTrace helps repair and service businesses document item condition, collect customer acknowledgments, track labor and parts, and create professional return receipts from any phone.

Question 2

What is the pricing right now?

Accepted Answer

IntakeTrace is one complete plan at $9.99 per month or $99 per year. It includes a 14-day free trial, every feature, and no surprise usage overages.

Question 3

How do I get started?

Accepted Answer

Create an account, verify your email when prompted, and set up your workspace with your business details. Then capture the first intake from any phone.

Question 4

Who is IntakeTrace for?

Accepted Answer

It is designed for repair shops, bike and powersports teams, jewelry and watch repair, electronics service, and other hands-on businesses where an item changes hands before work begins.

Question 5

Is a customer acknowledgment a legal signature?

Accepted Answer

No. An acknowledgment helps make the intake handoff visible, but it is not legal advice, a legal signature service, a warranty, or a substitute for policies your business needs to follow.

Question 6

Can I cancel?

Accepted Answer

The supported Polsia checkout does not expose a self-serve cancellation or resumption control. Contact intaketrace@polsia.app for supported account help; when a cancellation is confirmed, access continues through the end of the current paid billing period.

Question 7

How does IntakeTrace approach security?

Accepted Answer

Accounts use email and password authentication with email verification, and workspace data is scoped to signed-in accounts. Keep your account credentials private and only upload information your business is allowed to process.

Question 8

What is acceptable use?

Accepted Answer

Use IntakeTrace for legitimate repair and service operations. Do not use it for unlawful activity, harassment, fraud, unsafe instructions, unauthorized surveillance, or content you do not have the right to collect or share.

Question 9

What is IntakeTrace not?

Accepted Answer

IntakeTrace is subscription software for repair and service businesses. It is not a repair shop, payment processor, accounting system, insurer, or legal service. Your team remains responsible for repair decisions, customer communication, compliance, and final charges.

Question 10

Which businesses can use it?

Accepted Answer

It is designed for repair and service teams such as electronics and appliance repair, bicycles and powersports, jewelry and watches, instrument repair, upholstery and specialty service, and other businesses where an item changes hands before work begins.